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Use the help section inside the OkCommuter app for the fastest response.
Open the AppOkCommuter is a carpooling app that connects drivers and passengers traveling similar routes for their daily commutes. It helps you save money on fuel, reduce traffic congestion, and lower your carbon footprint by sharing rides with trusted commuters.
When a driver posts a ride, OkCommuter calculates an estimated fuel cost based on the route distance and current fuel prices. This cost is split evenly among all passengers. The driver sets the final contribution amount, which should reflect a fair share of actual travel expenses. OkCommuter does not charge service fees to users.
Yes, downloading and using OkCommuter is free. Passengers pay a cost contribution directly to the driver to share fuel and travel expenses. OkCommuter does not add any service fees on top of the ride cost.
You can delete your account directly in the app under Account Settings. All your personal data will be removed within 30 days of deletion. Alternatively, you can email us at [email protected] and we'll process your request.
If you experience any issue during a ride, please report it through the app immediately after the ride ends. You can also contact us at [email protected] with details of the incident. We take all reports seriously and will investigate promptly.
OkCommuter is available on Android, iOS and web application at okcommuter.com/app
Anyone can report content or behaviour on OkCommuter that they believe is illegal or against our Terms of Service. In the app, use Report in the ride chat. You can also email [email protected] with: why the content is illegal or not allowed, where it is (ride, message, date), your name and email, and a statement that the report is accurate and made in good faith. We confirm receipt, review every report diligently and tell you our decision.
Denunciar conteúdos ilegais ou abusos: qualquer pessoa pode denunciar conteúdos ou comportamentos que considere ilegais ou contrários aos Termos e Condições, na aplicação (opção Denunciar no chat) ou por email para [email protected].
Single point of contact for users and authorities (Digital Services Act, arts. 11 and 12): [email protected] · languages: Portuguese, English. Complaints: Livro de Reclamações Eletrónico.
You can manage or permanently delete your OkCommuter account at any time. Deleting your account removes or anonymises your personal data, as explained in the Privacy Policy. This action cannot be undone. You can also delete it in the app (Profile → Security).
Delete my account